Services
Delivery options from doorstep to white glove.
Mix and match service levels by SKU, customer type, or market. We’ll align SOPs, packaging notes, and customer communications.
Service levels
Designed for big & bulky, high-value, and fragile items.
Threshold Delivery
Fast, careful drop at the first dry area (garage/doorstep) with scan + photo proof.
- Text ETA window
- Photo proof of delivery
- Signature optional
Room of Choice
We bring items inside and place in the customer’s room of choice with protective materials.
- 2-person crew
- Floor/wall protection
- Packaging removal add-on
White Glove
Unpack, inspect, assemble, place, and clean up—premium experience from start to finish.
- Assembly & setup
- Debris removal
- Condition photos
Haul-Away & Returns
Remove old items, manage exchanges, and process returns with documented chain of custody.
- Old-item removal
- Return routing
- Damage/condition documentation
Add-ons & capabilities
White-glove is a system: equipment, training, and consistent documentation.
Damage prevention SOP
Blanket-wrapping, straps, corner guards, and lift-gate best practices.
Appointment scheduling
Customer-preferred windows with easy reschedules and exception handling.
Proactive notifications
SMS/email updates reduce WISMO calls and improve satisfaction.
Assembly toolkit
On-truck tools for common furniture and home goods assemblies.
Eco-friendly disposal
Responsible cardboard/packaging recycling and approved disposal partners.
Home-ready finish
Final wipe-down and tidy presentation after setup.
Need custom SOPs or retailer-branded crews?
We’ll align uniforms, customer scripts, photo requirements, and reporting formats.