FAQ
Answers to common last-mile questions.
If you don’t see your question, send us a note and we’ll help.
What items do you deliver?
We specialize in big & bulky home goods: furniture, mattresses, fitness equipment, appliances (delivery only), and high-value packages that require careful handling.
Do you offer two-person crews?
Yes. Two-person teams are recommended for room of choice, white-glove, and heavier items. We can set rules by SKU or weight/dimension thresholds.
How does appointment scheduling work?
We schedule delivery windows with the end customer via SMS/email/phone depending on your preference. Customers can reschedule within approved rules, and we report exceptions in real time.
What proof of delivery do you capture?
At a minimum: scans, geo-stamps, and photo POD. Signature capture is available. For white-glove/returns, we can add condition photos and notes.
Do you assemble furniture?
Yes. For white glove service, we can unpack and assemble common furniture items and place them in the room of choice. Assembly scope is defined in SOPs to avoid surprises.
Do you remove packaging and haul away old items?
Packaging removal is available with room of choice and included in most white glove programs. Haul-away can be added for approved items and disposal partners.
How do you handle damage claims?
We focus on prevention (blankets, straps, corner guards). If damage occurs, crews document with photos, notes, and immediate reporting so claims can be processed quickly.
Can you support retailer-branded delivery experiences?
Yes. We can align uniforms, scripts, photo requirements, and customer messaging to match your brand standards.
Want a customized SOP?
We’ll define service levels, handling rules, photos, and exception codes.